Optical labs are driven by productivity and efficiency. One hangup or glitch in a process can have a major impact on achieving your goals. To be successful, you not only have to have a powerful lab management system (LMS), but you have to know you can count on the team behind it to help you solve problems when they arise. Or, even better, a team you can count on to be proactive in helping you get the best outcomes.
Unfortunately, too many lab management systems lack the right level of support and expertise behind them to help labs operate at their best. Few even go beyond troubleshooting to actually help you optimize your processes to reach your goals.
There are several ways expert support can improve your operations:
- On-demand help
You shouldn’t have to wait to get a problem solved and get back to work. The best customer service is available on demand and highly responsive so you don’t have to waste time troubleshooting. Rx-Universe utilizes a modern help desk support system where users can submit and track their ongoing support ticket requests across their organization. - Diverse knowledge and expertise
As you know, the optical lab industry is made up of professionals with a wide variety of expertise. Having a team of professionals on your side, from opticians to optical manufacturing experts, can move your lab forward in new ways. - Guaranteed response times
You deserve to know when you will get a response to any request you make with your LMS customer support. Quality systems have excellent service with guaranteed response times to optimize your efficiency. - Concierge-level installation
Installing your system doesn’t have to be a major headache. When you have excellent support, you won’t have to waste time figuring it out yourself or hit any snags along the way. - Automatic, frequent updates
In today’s world, there’s no reason your LMS should be delayed in the latest technology, functionality or fixes. Rx-Universe releases new programs every 4-6 weeks and labs can easily download, review related documentation, and choose when to install (or uninstall) new programs at their convenience.
Rx-Universe offers all these qualities and more with our superior industry expertise and support. We come alongside you as a true partner in your operations to help you maximize your efficiency every step of the way. Learn more about how Rx-Universe partners with you to provide diverse and innovative expertise, unmatched customer service and more at rx-universe.com.